FAQs - Discount Office Chairs - No Sales Tax - Free Shipping

Hours of operation:

sitcorrect.com is your office chairs store specializing in ergonomic office chairs.

Hours of operation are: Monday–Friday 8:00 AM – 6:00 PM Saturdays 9:00 AM – 1:00 PM EST

How do I contact you?

Call us Toll Free @ 888.766.1010 or International @ 401.276.0130
Fax us at 401.276.0020
E-mail us @ sales@sitcorrect.com

What is your mailing address?

sitcorrect.com
36 Branch Avenue
Providence, RI 02904 USA

What types of payments do you accept?

We accept Visa, MasterCard, American Express and Discover

When will my credit card be charged?

Your credit card will be charged within 24 hours of order placement. You will receive an e-mail order confirmation. Please review this acknowledgement for accuracy.

What about sales tax?

sitcorrect.com only applies sales tax to your order if you are a customer located within the state of Rhode Island.

Do you accept purchase orders?

We do accept purchase orders from government agencies and schools. Acceptance of the order does not constitute credit approval. This will be subject to review and we reserve the right to accept or deny on the basis of customers credit worthiness. We will also accept purchase orders form companies that have made arrangements for payment in advance. You can also fax us your order if you include your credit card specifics including the type of card, number and security code along with the name on the card. This information is completely protected for your security.

Is sitcorrect.com Central Contractor Registered (CCR)?

Yes, we are listed in the CCR database for Federal Government purchases. Duns: 614152853. (Speiss,LLC 36 Branch Avenue Providence, RI 02904 )

Do you carry and have access to CAL 133 & CAL 117 fire retardant compliant products?

Yes, we do. Fire compliant fabrics are a growing concern in both commercial and government settings. The state of California as well as many cities (Boston) nationwide are elevating fire retardant standards for public institutions. Contact us for information and specific guidance on your next purchase so you end up with furniture that will pass the local fire codes that may apply in your locale. We hear from too many shoppers that they had previously bought the wrong product that did not pass the fire marshals inspection.

What if I have a question?

sitcorrect.com has a trained staff that you can contact directly on or toll free line at 888.766.1010 or e-mail at info@sitcorrect.com. We can assist you from arranging special delivery of your product to answering technical product questions. Our staff is specifically trained in the genre of office furniture with an emphasis on seating.

What if I need a product that is not on your site?

The co-founders of sitcorrect.com have a combined industry contact base that spans 50 years. We can procure any product built by our trading partners and can most likely acquire products from vendors that are not currently on our site. Please email us at info@sitcorrect.com or call 888.766.1010.

Does your product require assembly?

Most of the chairs on our web site require some form of assembly. Manufacturers keep the products partially disassembled so that UPS and Fedex can easily ship them. In the long run, this is a cost savings to you. If you need to have your order placed inside and assembled please contact us at sales@sitcorrect.com .

Do I pay for shipping?

No, all of sitcorrect.com products are shipped free via domestic ground service. If you need an order expedited, please call us to get an exact rate to your specific ship to destination or e-mail us at sales@sitcorrect.com.

What sort of shipping service can I expect?

Products leave the factories within quite accurate time windows as noted on every product detail page. Transit times will vary but you can track your shipment to the minute through the carrierís site. Standard ground service will bring your chair to your door or dock, but no further. If you need inside delivery or set-up you must contact us or make a notation at the time of order placement. We will make arrangements with the appropriate carriers to implement your request. This will result in possible special delivery service fees.

What if I need to return the product?

sitcorrect.com offers a 30 day satisfaction guarantee on most products(chairs). If for any reason you would like to return or exchange a chair simply call us toll free at 1-888-766-1010 or email us at returns@sitcorrect.com for a return authorization number. sitcorrect.com chairs can be returned within 30 days subject to the following conditions. All products must be returned to us in Providence, RI freight prepaid. You will also be responsible for the original outbound freight, which will be deducted, from your return refund. Even though your chair(s) may have shipped without an additional freight charge(free), we still deduct our original outbound freight charge(cost to ship to you). Any assembly fees/additional shipping fees are also not refundable. The product must be in the original shipping container in the original factory packaging with all fillers and parts intact. If the chair fabric is coded 'NR' which designates special order, the chair can be returned to us for a 30% restock fee which will be deducted from your credit along with the original outbound freight costs per our standard return policy terms and conditions. If the chair is built from a stock fabric, leather or vinyl and not marked 'NR' the chair can be returned without the restock fee. We reserve the right to not accept back NR or special order chairs in lots beyond 6 units. Stock fabric chairs are subject to a restock charge of 30% in quantities greater than 6 or more and will as well be subject to our normal outbound freight costs which are deducted at the time of issuing your credit. In all cases, unless instructed otherwise, all chairs are to be returned to sitcorrect.com 36 Branch Avenue in Providence, RI 02904. Chairs need to be carefully reboxed in the original or like carton and fillers and clearly marked with your order number and the word 'Return'.

Ergonomic accessories -- including workstations, CPU holders, footrests, keyboard trays, monitor arms, lighting, and back care products -- are not returnable, unless defective.

What if I need to cancel my order?

Once the product leaves the factory or distribution center, your order cannot be cancelled. This usually occurs within the first 24-48 hours of the product delivery cycle. Our orders are placed the same day that we receive them and we have little flexibility for canceling once underway. If you place an order that requires a ënon-stockí fabric, and is not shipped right from stock, we do stand a better chance of catching it before it enters production. Again, once the order is in the factory schedule, it cannot be altered or cancelled. Be assured, that we will work with you in assisting in ëorder changesí when required.

How do your warranties work?

All of our products are backed by specific manufacturer warranties. sitcorrect.com will assist you with warranty claims if you bought the product from us. Warranties usually exclude fabrics and foam, which can be subjected to unusually high wear in certain work environments. Warranties almost always cover the basic structural components of the chairs but can also exclude the gas cylinders and certain other key components. Please review the warranty as listed within the product pages.

What if I see the same product on the web for less?

We will match or beat the price. Please email us at quotes@sitcorrect.com or call us at 888.766.1010.

Do you share any information with 3rd parties?

sitcorrect.com will not share any information with a third party or affiliate company. All records and transactions are protected and carefully stored on our state of the art servers.

Do you send out fabric swatches?

Our digital swatch images are very high quality. If you have a large order, or just need to be sure that the textile choice will work perfectly in your space, please contact us and we will search our library and send you a card if we have one on hand.

What if I have a large order?

If you have a large multiple piece order that exceeds $3500 please contact us by filling out our large order quote form that is found within the CONTACT button on our top navigation bar. We will ask that you fill out some information before we send our quote out to you.

What if I would like to comment on your site or suggest an improvement?

We love to hear from our customers and treasure comments on products that you would like to see us carry, products that we should add and of course your own personal reviews of the chairs that you bought from us! E-mail us at sales@sitcorrect.com and please give us your opinions and reviews. This will be kept confidential and not shared with other customers or be exposed on the web.